Return Policy

We want you to be completely satisfied with your purchase from iThomas. If you’re not entirely happy, you may return your product within 30 days of receipt.

Return Eligibility

• Items must be returned in the same condition as received, including original packaging and accessories.
• Please ensure that the item is securely packaged to prevent any damage during transit.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit.

How to Return

1. Contact our customer support team via email at info@ithomas.dk to initiate your return.
2. Clearly state your order number and reason for return in your email.
3. Package your item securely, ensuring it is well-protected.
4. Ship your item to the address provided by our customer support.

Processing of Returns

Once we receive your returned item, it will be inspected. If approved, a refund will be processed within 5–10 business days to your original payment method.

If you have any questions or need further assistance, please contact our customer support team at info@ithomas.dk.